3030: Working with Emotional Intelligence

About the Course:

Working with Emotional Intelligence takes the concepts from Daniel Goleman’s bestseller, Emotional Intelligence into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their “emotional intelligence”: a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes—from Fortune 500 companies to a nonprofit preschool—that show how these competencies lead to or thwart success.

Author

Daniel Goleman, Ph.D.

About the Author:

Daniel Goleman, Ph.D. is founder of Emotional Intelligence Services in Boston. For twelve years he covered the behavioral and brain sciences for The New York Times and has also taught at Harvard. His previous books include Emotional Intelligence; Vital Lies, Simple Truths; The Meditative Mind; and as co-author, The Creative Spirit.

Course Objectives:

  1. to identify the five dimensions of emotional intelligence and the 25 emotional competencies and understand the relationships between them

  2. to develop and evaluate effective emotional intelligence strategies and demonstrate how they can be fostered in individuals and in organizations

Exam Questions

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