Blindsided: A Manager's Guide to Crisis Leadership

About the Course:

This course provides a comprehensive guide to workplace crisis management response and planning. Blythe walks you through images of crisis in the workplace, and shows you why having a detailed crisis management plan is so imperative in order to be an effective leader during a time of crisis. From the point of first learning of a crisis in your company, to de-escalating your crisis response, Blythe guides you every step of the way. Over the course of reading Blindsided, you will learn how to create and utilize a Crisis Command Center (CCC), the three levels of Crisis Action Teams (CAT) and the roles each play in managing a crisis, common crisis management problems, and how to prepare a crisis plan to avoid being blindsided.

Publication Date:

2nd Edition, 2014

Course Material Author

Course Creator

Recommended For:

This course is recommended for health care professionals, especially psychologists, counselors and social workers who seek knowledge about strategies for crisis management in the workplace. It is appropriate for an introductory to advanced level of participants’ knowledge.

Course Objectives:

1. Utilize focused imagery to anticipate immediate and long term impacts of a crisis

2. Incorporate the Five Guiding Principles of Crisis Leadership into their crisis response

3. Demonstrate how to identify what core assets are at risk in a crisis and how to protect them

4. Create and utilize a Crisis Command Center during a crisis

5. Create and utilize three-tiered Crisis Action Teams during a crisis response

6. Follow the six phases of managing a crisis

7. Demonstrate when and how to de-escalate a crisis response

8. Create a crisis plan that incorporates a Crisis Planning Committee, analysis of foreseeable risks, procedures and controls to minimize risks, and how to activate crisis teams

9. Conduct crisis response exercises

10. Monitor your crisis plan, training, and exercises to keep their crisis preparedness up-to-date and functional